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This store has earned the following certifications.
Outdoor Rug / Indoor Outdoor Carpet-4
Arotive indoor doormat is designed with a non-slip TP rubber backing, ensuring safe entry and exit. This backing prevents water and mud from penetrating the floor, maintaining your rug's secure position and protecting your flooring. WARNING: Place the mat only on a clean, dry, and smooth surface to avoid slipping. Ensure the bottom of the mat remains dry. A simple foot test can confirm its stability.
Due to the folding during packaging, the mat might arrive wrinkled. No need to worry; these wrinkles won't affect its use. Machine wash the mat, lay it flat for 2 to 3 days, and let it air dry to recover. Alternatively, use a hot iron to remove creases effectively.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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